Nonprofits are hearing "AI" everywhere. The real question is: how do you start in a way that's responsible, affordable, and aligned with your mission?
In this recorded conversation, BBB Wise Giving Alliance (Give.org) sits down with Zigment to walk through accessible AI tools for nonprofits, with a focus on trust, safety, transparency, and real-world use cases.
BBB Wise Giving Alliance is collaborating with Zigment to support responsible AI adoption in the nonprofit sector. BBB Accredited Charities can schedule a discovery call and receive discounted access to Zigment’s platform and products.
WHAT YOU'LL LEARN
- How to start small (and avoid "AI moonshots")
- How to set guardrails and build in human review
- How to protect donor trust, privacy, and your brand
- How AI can support staff (not replace relationships)
- How tools can work across channels (website chat, text/SMS, social, and more)
REAL EXAMPLES DISCUSSED
- Hope for Ukraine (BBB Accredited Charity): reducing staff workload, responding 24/7, handling off-mission questions empathetically, and improving conversions
- AFP Global: an AI assistant supporting members and prospective members, including content discovery and renewal workflows
- A demo walkthrough of Zigment's dashboard (intent tagging, privacy protections, language support, and automation actions)
WHO THIS IS FOR
- Nonprofit leaders, communications teams, donor engagement staff, and anyone exploring responsible AI adoption.
LEARN MORE
- BBB Wise Giving Alliance: https://give.org/
- Zigment (Nonprofits): https://zigment.ai/solutions/non-profit
If you're exploring AI at your organization: start with one clear pain point, test carefully, and build from there.
0:00 Accessible AI tools for nonprofits – introduction
1:57 How nonprofits can start using AI responsibly
3:47 Values-first AI: transparency, privacy, and accountability
5:38 Lessons from AskGive and beta testing AI tools
6:10 Why BBB Wise Giving Alliance is collaborating with Zigment
7:45 What Zigment does: agentic AI for nonprofits explained
9:25 Using AI to support nonprofit staff (not replace humans)
10:58 Integrating AI with nonprofit tools and communication channels
12:31 AI data security, privacy, and compliance for nonprofits
13:27 Nonprofit AI case study: Hope for Ukraine
19:42 Handling off-mission questions with AI while building trust
20:52 AI for associations: AFP Global member engagement example
25:49 AI via SMS and toll-free numbers for donor support
28:06 Conversational AI and cause-based donor discovery
29:48 Live demo: nonprofit AI dashboard and workflows
35:07 How to start small and safely with nonprofit AI tools
43:19 Next steps: discovery calls and responsible AI adoption
