Format: Article

  • Wise Giving Wednesday: Is it Difficult to Verify Trust in a Charity?

    Wise Giving Wednesday: Is it Difficult to Verify Trust in a Charity?

    As the holiday season is upon us, many will be opening up their hearts and wallets to various charitable organizations. Regular readers of this blog know that we frequently caution donors to be mindful of their contribution decisions and to check out charities before making a gift. Back in 2001, the BBB Wise Giving Alliance commissioned a detailed survey on donor attitudes (via phone interviews) and found about 7 out of 10 adults (70 percent) thought it was difficult to know whether a particular charity soliciting contributions was legitimate (i.e., actually did the good work they claimed to do and operated ethically.)  As part of the Give.org Donor Trust Report conducted in the past year, we similarly asked donors (via an online panel) how easy or difficult it is to know whether a particular charity is trustworthy. This time, however, only 40 percent said it was difficult. What might have caused this dramatic improvement in the perceived ease in verifying trust in a charity?

    There are a number of possible explanations for this improved comfort level. Some of it may be due to the rise in online sources of information, practically every charity has its own website. In addition, there has been improved access to the IRS Form 990 (the annual financial information form completed by charities), growth in the number of charity monitoring groups, more frequent educational outreach about charity fraud by U.S. federal and state government authorities and media attention about charities accused of significant missteps. All of this and more probably factors in to changes in the public’s perceived ability to verify trust in a charity.

    On the other hand, there are generational differences in this issue. As outlined in the Give.org Donor Trust Report, 49 percent of matures (ages 72-89) believed that verifying trust in a charity is more difficult compared to just 38% of Millennials (ages 20-36) and 33% of Generation Z (ages 18 and 19.) 

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    In our view, verifying charity trustworthiness takes effort, as demonstrated by the 20 BBB Standards for Charity Accountability which addresses charity governance, results reporting, finances, appeal accuracy, among other things.  Nevertheless, we hope the thorough charity evaluations on Give.org contributes to strengthen the ability of contributors to make informed giving decisions.

    Video of the Week

    We are pleased to provide a video of the week that features an interview with Rebecca Bowen, Executive Vice President and Chief Advancement Officer with YMCA of the USA (a BBB Accredited Charity.) Ms. Bowen discusses donor trust and opportunities and barriers related to engaging younger donors.

    Recent Reports

    We are always working with charities to publish or update reports for donors. Visit Give.org or local BBBs to check out any charity before giving. Our recently evaluated charities include:

    Finally, remember to let us know by going to give.org/charity-inquiry  if you are interested in seeing a report on a charity not on the list and we will do our best to produce one. 

    H. Art Taylor, President & CEO
    BBB Wise Giving Alliance

  • Wise Giving Wednesday:  Photographs in Charity Appeals

    Wise Giving Wednesday: Photographs in Charity Appeals

    Earlier this year, Wise Giving Wednesday featured a news item about an alleged fundraising fraud involving the use of a photo of a boy fighting cancer. When we hear about things like this, our heart sinks and we wonder how someone can commit such an unconscionable act in the name of philanthropy. 

    This previous story also brings to mind the power that pictures have to motivate many to give.  They grab our attention and can bring an emotional response: a suffering child, an abused animal, a refugee camp, or an area devastated by natural disaster. The vast majority of appeals today whether online or in your mailbox will include one or more photographs or pictures to help illustrate the problem or issue that the charity is seeking to address. Recipients may not review all the solicitation copy, but they all see the pictures. 

    The potential power of photos is all the more reason we believe that charities need to make sure that they are making accurate use of them. For example, if an appeal includes a picture of a child assisted by the charity, readers will likely assume that it is a relatively recent photograph unless told otherwise. If, for some reason, a photo is more than three years old, we believe the fundraising copy should note its age. When old photos appear in appeals, it does not necessarily reflect an intent to deceive. Rather, a charity may decide to reuse all or part of a successful fundraising letter long past the time it was first distributed, and may inadvertently distribute photos past their prime. 

    Another potential problem that can occur is the use of photos of past similar events – such as an earthquake or a hurricane. Again, unless told otherwise, potential donors will assume the pictures they see displayed in appeals reflect the current natural disaster and not a past one.  Relief organizations should properly identify photos if they are not depicting the specific tragedy described in the solicitation.  

    BBB Charity Standard 15 calls for solicitations and informational materials, distributed by any means, to be accurate, truthful and not misleading, both in whole and in part.  If appeals include outdated photos that are represented as being current, the charity will not meet this standard. 


    As part of our Building Trust Video series, we are pleased to provide a video that features Ambassador Daniel Speckhard (Rt.), President & CEO, Lutheran World Relief (a BBB Accredited Charity) which works to improve the lives of smallholder farmers and people experiencing poverty in Africa, Asia and Latin America, both in times of emergencies and for the long term. The organization reports that, with the financial support of US Lutherans and other donors, it strengthens communities to achieve lasting results through programs in agriculture, climate, and emergency operations. 


    We are always working with charities to publish or update reports for donors. Visit  Give.org or local BBBs to check out any charity before giving. Our recently evaluated charities include: 

    Finally, remember to let us know by going to  https://www.give.org/ask-us-about-a-charity1/ if you are  interested in seeing a report on a charity not on the list and we will do our best to produce one.   

    H. Art Taylor, President & CEO
    BBB Wise Giving Alliance

  • Wise Giving Wednesday: The Increasing Number of New Charities in the U.S.

    Wise Giving Wednesday: The Increasing Number of New Charities in the U.S.

    In 2014, the IRS introduced a new, simpler application form for charitable tax-exempt status – the IRS Form 1023-EZ.  Some were apprehensive about making it easier to obtain charitable-exempt status in view of the existing 1.2 million charities in the United States. Instead of a 28-page application form, the three-page EZ version was now available for groups with annual gross receipts of $50,000 or less.  (In fairness, the IRS has a seven-page eligibility worksheet that must be reviewed to determine if the EZ Form is applicable.) As reported in The Chronicle of Philanthropy, for the fiscal year ended September 30, 2015, the IRS approved over 86,000 applications for 501(c)(3) charity status.  Prior to 2013, the annual volume of approved applications was below 50,000 new groups. 

    As if the new charity floodgates were not open wide enough, however, the IRS recently announced that effective July 1, 2016 the user fee to process the IRS Form 1023-EZ was decreased from $400 to $275.  While it is too soon to tell how much this reduced fee will further impact the increasing volume of new charities, it is good bet that it will not be a deterrent. 

    On the other hand, some view the size of the American charitable sector as an asset in terms of helping to generate new ideas and approaches to the growing needs and challenges charities face each day.  For donors, however, the challenge they face is in making informed giving decisions about new charities that have no track record or experience. 

    Many of the items included in the 20 BBB Standards for Charity Accountability cover recommended practices that are applicable to even new organizations such as:  including clear program descriptions in appeals and on its website, having an adequate board size, not having the CEO also serve as board chair, not engaging in transactions with board or staff-member related firms that result in a conflict of interest, having a board-approved budget that identifies projected expenses on programs, fundraising and administrative expenses, and including a privacy policy on the charity’s website. 

    As the volume of new charities continues to increase, the BBB Charity Standards can provide guidance that can help these organizations avoid accountability pitfalls while also being transparent to donors.


    On a separate note, as part of our Building Trust Video Series we are pleased to provide a video that features Barry Lynn, Executive Director of Americans United for Separation of Church and State (a BBB Accredited Charity) which seeks to preserve the separation of church and state through litigation, advocacy, and educational efforts. 


    We are always working with charities to publish or update reports for donors. Visit Give.org or local BBBs to check out any charity before giving. Our recently evaluated charities include: 

    Finally, remember to let us know by going to https://www.give.org/ask-us-about-a-charity1/ if you are  interested in seeing a report on a charity not on the list and we will do our best to produce one.  

    H. Art Taylor, President & CEO
    BBB Wise Giving Alliance

  • Tips on Hurricane Harvey Relief

    Tips on Hurricane Harvey Relief

    BBB Wise Giving Alliance along with the Better Business Bureau has prepared the following press release that includes advice on contributing to Hurricane Harvey relief.  The release includes a list of BBB Accredited Charities (i.e., organizations that meet the 20  BBB Standards for Charity Accountability ) that are raising funds for Hurricane Harvey relief assistance.

    https://www.bbb.org/council/news-events/news-releases/2017/08/bbb-and-give.org-offer-tips-on-helping-texas-in-the-aftermath-of-hurricane-harvey/

  • Wise Giving Wednesday: Youth Philanthropy

    Wise Giving Wednesday: Youth Philanthropy

    Growing up in the South Philadelphia area, one of my earliest experiences with a chartable organization was with the local YMCA as explained in a previous Huffington Post piece that I wrote two years ago about “Giving Back.”  The lessons learned from that experience shaped my initial understanding of philanthropy and its important role in society in providing help and hope to those in need. Most everyone has their own introduction to charity at an early age ranging from class projects to support an identified organization, the “Trick-or-Treat for UNICEF” campaign during Halloween, donating used clothing to neighborhood organizations or helping a house of worship raise funds to assist a family in trouble due to a fire or other tragedy. 

    While the desire to help others resides within everyone, the changing culture and technology can influence how younger generations learn to express such feelings. The interest in reaching out is still there but there are so many more options today for those seeking to assist. We can encourage acquaintances to support a favored group via our Facebook connections, visit a crowdfunding site to donate to an individual’s requested needs or challenge friends to pour a bucket of ice on our heads and support the ALS Association. The variations of youth philanthropy today are as varied as websites on the Internet. 

    This growing diversity of youth philanthropy also provides an opportunity – a chance to spread the word about the significance of verifying the trustworthiness of supported groups to help ensure that the good results we seek are carried out with responsibility and good stewardship. Youth today are already exposed to a variety of advisories about the importance of good nutrition, health and education. Responsible philanthropy is not that much of a leap from those other encouragements.  We hope that young contributors also take the time to use the resources on Give.org to learn about good charity practices and whether their selected charity is meeting them. 


    As part of our Building trust video series, we are pleased to provide our short interview with Kevin Washington, President and CEO of YMCA of the USA (a BBB Accredited Charity) who speaks about programs that influence and shape young people.  YMCA of the USA serves as the national resource for the Y to strengthen its member associations ability to effectively carry out the YMCA mission in their communities. 


    We are always working with charities to publish or update reports for donors. Visit Give.org or local BBBs to check out any charity before giving. Our recently evaluated charities include:

    Finally, remember to let us know by going to https://www.give.org/ask-us-about-a-charity1/ if you are  interested in seeing a report on a charity not on the list and we will do our best to produce one.  

    H. Art Taylor, President & CEO
    BBB Wise Giving Alliance

  • Wise Giving Wednesday: Charities Fighting Poverty

    Wise Giving Wednesday: Charities Fighting Poverty

    Even though charity is quite broad in the scope of activities falling under its definition, when we hear the word “charity,” most of us first think of helping those in need.  At its core, that objective is about fighting poverty, which by its nature, is a complex issue that is impacted by a range of contributing factors.  To some, it might be unemployment or the ability to make ends meet in minimum wage jobs.  To others, it’s about the challenges of illiteracy or the lack of adequate education. While the list of potential causes is almost endless, we are encouraged by the promise of assistance that so many charities provide in communities across the country and around the globe. 

    No one organization can address all the ills that poverty brings, but charities devoted to this mission do their part to help alleviate some of poverty’s persistent problems, one person at a time, through a variety of means: 

    • Malnutrition:  Food banks, meal delivery services, and other food distribution organizations help provide access to adequate nutrition for individuals as well as their families
    • Unemployment: Job training programs help prepare individuals for new careers
    • Education: Literacy programs range from children’s book distributions to teaching programs helping incarcerated adults
    • Health: Health care access programs reach out to those who are unable to afford the care they need
    • Homelessness: From homeless shelters to soup kitchens, a range of organizations are seeking to help the homeless population each day 

    In turn, no one donor can solve poverty by an individual gift, but one can make informed choices by making sure the organization’s program activities are clearly described on both their websites and in appeals. And, by visiting Give.org, one can verify the trustworthiness of the charity by seeing if they meet the 20 BBB Standards for Charity Accountability


    On a related noted, as part of our Building Trust Video series, we are pleased to provide a video of David Barringer, CEO, National Council of the U.S. Society of St. Vincent de Paul (a BBB Accredited Charity) which seeks to help millions of people each year through home visits, housing assistance, disaster relief, job training, food pantries, clothing, care for the elderly, and other charitable activities. 


    We are always working with charities to publish or update reports for donors. Visit  Give.org or local BBBs to check out any charity before giving. Our recently evaluated charities include: 

    Finally, remember to let us know by going to  https://www.give.org/ask-us-about-a-charity1/ if you are interested in seeing a report on a charity not on the list and we will do our best to produce one.  

    H. Art Taylor, President & CEO
    BBB Wise Giving Alliance

  • Donación a los esfuerzos de ayuda para el huracán María o el terremoto mexicano

    Donación a los esfuerzos de ayuda para el huracán María o el terremoto mexicano

    A medida que continúan los esfuerzos de emergencia de rescate y de socorro para los afectados por el huracán María en Puerto Rico y el terremoto en México, BBB Wise Giving Alliance anima a los donantes a que consideren revisar el siguiente enlace sobre consejos para responder a las apelaciones de apoyo en alivio de desastres. Las organizaciones benéficas que se enumeran a continuación están solicitando y / o reportando que están proporcionando algún tipo de asistencia para ayudar a las comunidades damnificadas por el huracán María o el terremoto mexicano. Se ha encontrado que todas estas organizaciones caritativas cumplían con los 20 Estándares BBB de Responsabilidad para las Organizaciones Caritativas. Esta lista se actualizará a medida que vayan apareciendo esfuerzos adicionales.

    Alivio del Huracán María

    American Red Cross

    AmeriCares

    Brother’s Brother Foundation

    Catholic Relief Services

    Direct Relief

    Heart data-sf-ec-immutable=”” to Heart International

    Episcopal Relief and Development

    Humane Society of the United States

    Global Giving

    International Medical Corps

    Map International

    Operation USA

    Project HOPE

    Salvation Army

    Save the Children

    UNICEF USA

    United Methodist Committee on Relief

    World Vision

     

    Alivio del terremoto en México

    American Red Cross

    Brother’s Brother Foundation

    Catholic Relief Services

    Direct Relief                                                                                        

    Episcopal Relief and Development

    Global Giving

    Helping Hand for Relief and Development

    International Medical Corps

    Map International

    Mennonite Central Committee

    Operation USA

    Oxfam America

    Partners in Health

    Save the Children

    UNICEF USA

    World Vision

  • Wise Giving Wednesday: Helping Brussels Victims & Crowdfunding Requests

    Wise Giving Wednesday: Helping Brussels Victims & Crowdfunding Requests

    The horrible terrorist attack that occurred in Brussels on March 22 nd has stirred our hearts and has motivated some donors to do what they can to help the victims.  After a tragedy or disaster, crowdfunding sites are usually one of the first to post requests to assist victims and their families.  However, we caution potential contributors to keep the following cautions in mind.

    1. Watch out for those seeking to take advantage of high public sympathy immediately after a tragedy.  A crowdfunding request may have no official connection to the victims, their families and/or may be using photos of victims without the families’ permission.
    2. Don’t assume that the crowdfunding site has vetted any postings for assistance.  Each site has its own process for posting requests and some may not require anything more than a Facebook page and PayPal account.
    3. If the crowdfunding request is claiming to be raising funds to pass along to an established charity engaged in victim relief, consider giving to the charity directly as crowdfunding sites can charge fundraisers anywhere from 4% to 20% of the total amount donated.  Also, check out established charities on Give.org to verify if they meet the 20 BBB Standards for Charity Accountability .
    4. When tragedy strikes overseas, foreign-based charities will likely be engaged in providing help to victims.  Keep in mind it will be more difficult to check out such organizations. However, the charity’s website should provide some level of transparency on their operations, finances and governing board oversight.  If interested in supporting such groups, find out if they have an American based affiliate that is eligible to receive donations on their behalf.
    5. If the crowdfunding collection is raising funds to help specific named victim(s)or their families, contributions may not be deductible as charitable gifts for federal income tax purposes.  (See IRS Publication 526.)  Also, contributions to foreign-based charities are generally not deductible as well.

    As always, donors will have many opportunities to help. Don’t assume that the needs of victims disappear when the headlines do.

    Finally, remember to let us know by going to https://www.give.org/ask-us-about-a-charity1/ if you are  interested in seeing a report on a charity that has not been evaluated by us and we will do our best to produce one.

    H. Art Taylor, President & CEO
    BBB Wise Giving Alliance

  • Wise Giving Wednesday: Building Trust Part 5

    Wise Giving Wednesday: Building Trust Part 5

    Measuring Effectiveness: Reporting on Charity Results

    In recent years, there has been increased attention on measuring the effectiveness of a charity’s activities. What progress has the charity made towards its stated goals? How well has it addressed its mission? These and similar questions are part of a growing movement that seeks to improve performance and demonstrate the value charitable organizations produce for society.

    Twelve years ago, BBB WGA was the first charity monitoring organization in the nation to include effectiveness reporting as part of the collection of voluntary activities necessary for trustworthiness. Standards 6 and 7 in the BBB Standards for Charity Accountability call for a charity to take two specific actions:

    a) The governing board of a charity must approve a policy that commits the organization to conducting a review every two years and based on the findings determine what future actions are necessary to improve its effectiveness. Why a board policy? As charity leadership and staff frequently change, this standard seeks to help the organization continue to conduct these assessments periodically no matter who’s in charge. The two year requirement is intended to encourage the charity to timely identify necessary course corrections.

    b) The organization shall provide its governing body with a written effectiveness or results report that summarizes the charity’s performance and identifies future actions and recommended improvements.

    This standard requires the board to receive the effectiveness report but is silent on whether the report should be made available to the public. We believe these assessments can serve as a valuable board tool to make sure the charity is on the right track. A report to the governing board about the charity’s effectiveness would more likely include a candid analysis (about lessons learned as well as achievements) than a public document. The temptation to water down findings to make the charity appealing to media, funders and competitors is stronger when the report is for all eyes to see.

    Although not required to meet BBB Charity Standards, we strongly encourage charities to make effectiveness reports available to the public. In addition, due to the variety of charity missions and causes and the different views on how to best accomplish such effectiveness assessments, we do not require any one specific evaluation method or report format.

    In order to help charities with such assessments and to encourage a common framework that can be adapted to many organizations, several years ago BBB WGA participated in a strategic alliance with Independent Sector and GuideStar USA to develop a charity effectiveness report titled “Charting Impact.” This is a series of five questions that are intended to help charities consider and communicate their progress toward impact. Currently, the Charting Impact tool is housed on GuideStar USA’s website: http://www.guidestar.org/rxg/update-nonprofit-report/charting-impact.aspx A charity that uses the Charting Impact format would generally meet BBB WGA’s Standard 7 as long as this report was shared with its board of directors.

    As with all the BBB Charity Standards, BBB WGA encourages donors not to rely on just any one standard or issue in making a giving decision, but consider it as part of the full accountability picture provided by the 20 standards. Charity effectiveness reporting is important but in our view is just one of several practices that demonstrate trustworthiness. The need for adequate board oversight, good financial management, transparency, accurate appeals and respect for donor privacy are equally important.

    In an upcoming blog we will take a deeper dive into the challenges of effectiveness reporting but we hope this overview provides a better understanding of how BBB WGA addresses charity impact in our standards.

    Take a look at BBB charity reports to see if your charity of choice meets this important standard. For an A-Z directory of reports on nationally-soliciting charities, visit data-sf-ec-immutable=””>. To access both local and national charity reports, use the search engine on our homepage www.give.org.

    H. Art Taylor, President & CEO
    BBB Wise Giving Alliance

  • Wise Giving Wednesday:  Drop in Trust in Non-Profit Organizations in U.S.

    Wise Giving Wednesday: Drop in Trust in Non-Profit Organizations in U.S.

    For the past 18 years, Edelman, a global communications marketing firm, has produced a Trust Barometer that involves an online survey of over 33,000 people in 25 countries (1,150 per country) that, among other things, asks participants how much they trust institutions (nonprofits, business, government and media) to do what is right using a nine point scale. The latest Edelman Trust Barometer released in January 2018 shows that overall trust dropped to 43 percent in the U.S. which represents “the largest-ever recorded drop in the survey’s history among the general population.” 

    In terms of trust in nonprofit organizations, among the adult (18 years or older) general population, the trust percentage dropped nine points from 58 percent in 2017 to 49 percent in 2018.  In terms of just the informed public (ages 25-64, college educated, significant media consumption, and in top 25% of household income), trust in nonprofits dropped even more – 22 points – from 73 percent in 2017 to 51 percent in 2018. 

    Although the statistics for nonprofits were generally higher than those for business, government, and media, this still demonstrates a significant loss of confidence in nonprofits in the United States.  On the positive side, when U.S. participants were asked which institution is most likely to lead to a better future, nonprofits scored highest at 29 percent, followed by business 22 percent, government 15 percent, and media 8 percent. 

    (For those seeking information on public trust in business, see the BBB Trust Sentiment Index℠ released in October 2017). 

    While it may be challenging to determine all the major factors that led to the referenced drop in trust, we encourage donors to verify the trustworthiness of charities by visiting Give.org to identify which organizations meet the 20 BBB Standards for Charity Accountability.   


    Video of the Week 

    As part of our Building Trust Video Series, we are pleased to provide a video featuring Andrew Rosen, President, Angel Foundation (a BBB Accredited Charity) which works with adults with cancer and their families by reducing the financial strain of living with cancer through the organization’s financial assistance program.  


    Recent Reports 

    We are always working with charities to publish or update reports for donors. Visit Give.org or local BBBs to check out any charity before giving. Our recently evaluated charities include:

    Finally, remember to let us know by going to https://www.give.org/ask-us-about-a-charity1/ if you are  interested in seeing a report on a charity not on the list and we will do our best to produce one.   

    H. Art Taylor, President & CEO
    BBB Wise Giving Alliance