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CHARITY REVIEW
Issued: November 2024 Expires: November 2025

H.E.R.O.E.S. Care

Accredited Charity
Accredited Charity

Meets Standards
Accreditation seal
(314) 276-8786
4558 Gravois Village Center
High Ridge, MO, 63049
http://www.operationhomefront.net
📄 Full Report 🖨️ Print 📋 BBB Charity Standards

Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

H.E.R.O.E.S. Care meets the 20 Standards for Charity Accountability.

Stated Purpose:
"To serve military members and their families before, during, and after deployment in the communities where they live." HEROES Care provides emergency material and financial support and coordinates free confidential mental health care and job training and placement services through a network of thousands of specially trained caregivers.

Year, State Incorporated:
2007, MO

H.E.R.O.E.S. Care provides emergency financial, material, and other support for military and veteran families in need, acting as a trusted connection between donors who desire to help and members of the military who must adhere to the strict rules established by the Department of Defense. The charity provides financial aid to stop repossessions, evictions and disconnection of utilities; to provide home and vehicle repairs; and to meet other emergency needs through thousands of specially trained caregivers across the Nation.  It supplies a network of food pantries open exclusively to military and veteran families. Nearly $14 million in material and financial aid was provided in 2018 alone, including food for nearly 7000 military and veteran family members, more than 400,000 new clothing items distributed through military bases, to units of the National Guard and Reserves and to individual military members and their families; and more than 500,000 diapers and other baby items for Military Moms. For the last five years, more than 150,000 toys and gifts have been provided for military children to help ensure these families had ‘something under the tree’ for their kids. They send thousands of care packages to the deployed each year. Among their awards are the Greater St. Louis United Way Partner Agency Volunteer of the Year Award, the President G.H.W. Bush Points of Light Award, the Challenge Coin of the Secretary of Defense, the Challenge Coin of General Grass of the Joint Chiefs of Staff, the Conspicuous Service Medal from the Governor of Missouri, the Outstanding Center of Influence Award from the National Guard, the Bank of America Local Hero Award, the Seven Seals Award from the Missouri Employer Support of the Guard and Reserve (ESGR), and  the Civilian Service Award from the Department of the Army. They hold a 4 Star Rating from Charity Navigator and Platinum Status from Guidestar, the highest ratings these entities confer on non-profits.

For the year ended December 31, 2023, H.E.R.O.E.S. Care's program expenses were:

Programs $17,840,729
Total Program Expenses $17,840,729

Chief Executive
Jon Jerome, President

Compensation*
$115,500

Chair of the Board
Lois Mans

Chair's Profession / Business Affiliation
Lois Mans Insurance Agency

Board Size
9

Paid Staff Size
8

* Compensation includes annual salary and, if applicable, benefit plans, expense accounts and other allowances.

Method(s) Used:
Direct mail appeals, Invitations to fund raising events, Print advertisements (newspapers, magazines, etc.), Grant proposals, Internet, Appeals via Social Media (Facebook, etc.)

% of Related Contributions on Fundraising: 0.56%

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on H.E.R.O.E.S. Care's audited financial statements for the year ended December 31, 2023.

Source of Funds
In-Kind Contributions $19,269,300
Donations $766,695
Other $31
Total Income $20,036,026

Programs: 98% Fundraising: 1% Administrative: 1%

Total Income $20,036,026
Total expenses: $18,123,326
  Program expenses $17,840,729
  Fundraising expenses $112,840
  Administrative expenses $169,757
  Other expenses $0
Income in Excess of Expenses $1,912,700
Beginning Net Assets $2,154,502
Other Changes In Net Assets $0
Ending Net Assets $4,067,202
Total Liabilities $152,371
Total Assets $4,219,573

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

RELATED CONTENT

Report completed by:
BBB of Eastern & Southwest Missouri & Southern Illinois