GoochlandCares Free Clinic and Family Services
Standards For Charity Accountability
Governance
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Board Oversight
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Board Size
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Board Meetings
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Board Compensation
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Conflict of Interest
Measuring Effectiveness
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Effectiveness Policy
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Effectiveness Report
Finances
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Program Expenses
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Fundraising Expenses
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Accumulating Funds
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Audit Report
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Detailed Expense Breakdown
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Accurate Expense Reporting
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Budget Plan
Fundraising & Info
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Truthful Materials
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Annual Report
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Website Disclosures
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Donor Privacy
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Cause Marketing Disclosures
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Complaints
GoochlandCares Free Clinic and Family Services does not meet the following 4 Standards for Charity Accountability:
Standard 14 (Budget)
Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.
GoochlandCares does not meet this Standard because, when the organization provided 2023 budget information, it indicated that the budget:
- Did not identify total projected administrative expenses.
- Included total projected program service expenses, however, did not break these expenses down by major program category (i.e. food and clothing, health care, housing, and case management).
Standard 16 (Annual Report)
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.
GoochlandCares does not meet this Standard because the 2022 annual report did not include:
- Total expenses for each program in the same categories that appear in the organization’s financial statements (i.e. food and clothing, health care, housing, and case management).
- Total fund raising expenses.
- Total administrative expenses.
Standard 17 (Web Site Disclosures)
Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.
GoochlandCares Free Clinic and Family Services does not meet this Standard because the organization’s website, http://www.goochlandcares.org/, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include:
- Electronic access to the organization’s 2021 IRS Form 990.
- 2022 Financial information.
Standard 18 (Privacy for Written Appeals & Internet Privacy)
Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.
GoochlandCares does not meet this Standard because the privacy policy on its website, http://goochlandcares.org/ does not indicate:
- What information is being collected and how it will be used.
- How to contact the charity to review personal information collected by the organization.
- What security measures are in place to protect personal information that is collected.
The BBB Wise Giving Alliance requested but did not receive complete information from the organization and is unable to verify the organization's compliance with the following Standard(s) for Charity Accountability: 7
GoochlandCares Free Clinic and Family Services meets the remaining 15 Standards for Charity Accountability.
Stated Purpose:
"to provide primary healthcare to persons who are uninsured or underinsured and who cannot reasonably be expected to pay for such care, and to provide other types of aid, assistance, and relief to indigent and impoverished persons residing in Goochland County, Virginia."
Year, State Incorporated:
1952, VA
GoochlandCares Free Clinic and Family Services (GoochlandCares) offers the following twelve core programs: Medical, Dental, Mental Health, Food Pantry, Medical Transportation, Case Management, Emergency Financial Assistance, Critical Home Repair, Emergency Housing, Domestic Violence, ESL/GED education, and the Clothes’ Closet (retail resale store). The organization reports that its programs are designed to respond to individuals and families with the highest levels of need: those in danger of becoming homeless, hungry, or suffering the dire consequences of foregoing health care.
For the year ended December 31, 2022, GoochlandCares Free Clinic and Family Services's program expenses were:
Case management: $612,646
Food and clothing: $1,988,192
Housing: $726,667
Health care: $1,485,718
Total Program Expenses: $4,813,223
Chief Executive
Sally Graham, Executive Director
Compensation*
$164,204
Chair of the Board
Vernon Fleming
Chair's Profession / Business Affiliation
Retired Director, PFG
Board Size
16
Paid Staff Size
46
*2021 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
Method(s) Used:
Direct mail appeals, Grant proposals, Internet, Direct mail appeals, Radio, Special events, Telemarketing, Foundation grants
Fundraising costs were 9% of related contributions. (Related contributions, which totaled $5,366,425, are donations received as a result of fundraising activities.)
This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
The following information is based on GoochlandCares Free Clinic and Family Services's audited financial statements for the year ended December 31, 2022.
Source of Funds
| Donated services and materials | $1,607,115 |
| Thrift store sales | $138,779 |
| Medical service fees | $103,876 |
| Miscellaneous income | $4,040 |
| Unrealized investment losses | $-1,279,422 |
| Public support | $2,359,592 |
| Nonprofit organization gifts | $91,578 |
| Government grants | $953,018 |
| Special events, net | $355,122 |
| Interest and dividends | $236,545 |
| Total Income | $4,570,243 |
Programs: 83% Fundraising: 9% Administrative: 9%
| Total Income | $4,570,243 |
| Total expenses: | $5,822,161 |
| Program expenses | $4,813,223 |
| Fundraising expenses | $509,151 |
| Administrative expenses | $499,787 |
| Other expenses | $0 |
| Income in Excess of Expenses | $-1,251,918 |
| Beginning Net Assets | $13,989,757 |
| Other Changes In Net Assets | $0 |
| Ending Net Assets | $12,737,839 |
| Total Liabilities | $141,980 |
| Total Assets | $12,879,819 |
Note: According to the organization’s 2022 audited financial statements, GoochlandCares received in-kind contributions of $1,607,115 including food ($1,076,479), clothes ($325,693), professional services ($109,752), diagnostic services ($%0,269), mammograms ($26,622), fueal ($12,000), and other ($6,300).
An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.
This report is not to be used for fundraising or promotional purposes.
RELATED CONTENT
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Meets Standards
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Standards Not Met
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Did Not Disclose
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Review in Progress
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Unable to Verify
Report completed by:
BBB Wise Giving Alliance