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CHARITY REVIEW
Issued: September 2023 Expires: September 2025

The Road Home

Accredited Charity
Accredited Charity

Meets Standards

210 S Rio Grande St
Salt Lake City, UT, 84101-1104

Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

The Road Home meets the 20 Standards for Charity Accountability.

Stated Purpose:
The mission of The Road Home is to help people (in Salt Lake County, Utah) step out of homelessness and back into our community.

Year, State Incorporated:
1941, UT

Also Known As:
Midvale Family Resource Center

The Road Home (TRH) aims to provide its community’s most vulnerable populations refuge from nights spent on the street, resources to identify housing opportunities and other support services, and relief as stable permanent housing and other ongoing supports help them step out of homelessness with dignity. TRH’s Emergency Shelter Resource Center Program serves people who have exhausted all other efforts in trying to remain stably housed. Its three 24-7 resource centers — the Gail Miller Resource Center (serving men and women), Pamela Atkinson Resource Center (serving men), and the Midvale Family Resource Center (serving families) — collectively represent approximately 80% of Salt Lake County’s year-round resource center shelter beds. TRH also operates an overflow winter shelter at St. Vincent de Paul, and each year it collaborates with stakeholders to provide additional winter overflow beds across its shelters during Utah’s increasingly harsh winters. As well as offering shelter from the elements and the dangers of the streets, the resource centers help to address basic human needs such as clean clothing, showers and hygiene products, regular meals and laundry access. In addition to providing immediate low-barrier refuge, TRH provides its shelter guests with personalized case management to help people find stable housing solutions tailored to their circumstances and needs through its various Housing Programs (including programs serving veterans, families, and the medically vulnerable). This enables people to leave shelter as quickly as possible while also stabilizing them for the longer term. TRH programs also help people secure vital documents for housing and employment, and connect them to a wide array of resources and support services to further aid their transition to stable housing — examples include: education and employment, childcare, healthcare, debt management, food security and community engagement. In working with individuals and families in shelter to develop personalized housing plans, TRH also identifies those who are considered chronically homeless or medically vulnerable, and thereby eligible for Permanent Supportive Housing in one the housing complexes owned and operated by TRH. 

For the year ended June 30, 2022, The Road Home's program expenses were:

Housing $13,098,950
Shelter $11,664,482
Total Program Expenses $24,763,432

Chief Executive
Michelle Flynn, Executive Director

Compensation*
$184,639

Chair of the Board
Pauline Ploquin

Chair's Profession / Business Affiliation
Struck, Inc.

Board Size
26

Paid Staff Size
263

* Compensation includes annual salary and, if applicable, benefit plans, expense accounts and other allowances.

Method(s) Used:
Direct mail appeals, Invitations to fund raising events, Television, Radio, Grant proposals, Internet, Planned giving arrangements, Membership appeals, Appeals via Social Media (Facebook, etc.), Solicitations for Used Clothing

% of Related Contributions on Fundraising: 3.05%

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on The Road Home's audited financial statements - consolidated for the year ended June 30, 2022.

Source of Funds
Government Grants and Contracts $18,776,171
Private Donors $4,939,732
In-Kind Contributions $1,333,631
Other Income $247,783
Property Mgmt Fees $204,865
Special Events $114,216
Net Investment Loss $-333,379
Change in Value of Beneficial Interest In Assets $-846,647
Total Income $24,436,372

Programs: 90% Fundraising: 3% Administrative: 7%

Total Income $24,436,372
Total expenses: $27,398,663
  Program expenses $24,763,432
  Fundraising expenses $767,933
  Administrative expenses $1,867,298
  Other expenses $0
Income in Excess of Expenses $-2,962,291
Beginning Net Assets $38,580,117
Other Changes In Net Assets $0
Ending Net Assets $35,617,826
Total Liabilities $1,822,840
Total Assets $37,440,666

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

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Report completed by:
BBB Serving the Mountain West