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CHARITY REVIEW
Issued: May 2026 Expires: May 2028

SPAN Center

Standards Not Met
Standards Not Met
16 18
(804) 343-3000
1300 Semmes Avenue
Richmond, VA, 23224
https://spancenter.org/
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Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

SPAN Center does not meet the following 2 Standards for Charity Accountability:

Standard 16 (Annual Report)
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

SPAN Center does not meet this Standard because the 2024 annual report did not include:

  • Total end of year net assets.

Standard 18 (Privacy for Written Appeals & Internet Privacy)
Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

SPAN Center does not meet this Standard because:

  • The organization's website, https://spancenter.org/, does not provide access to a privacy policy.

The BBB Wise Giving Alliance requested but did not receive complete information from the organization and is unable to verify the organization's compliance with the following Standard(s) for Charity Accountability: 7, 13, 14

SPAN Center meets the remaining 15 Standards for Charity Accountability.

Stated Purpose:
"to empower seniors to live with dignity and choice."

Year, State Incorporated:
1973, VA

SPAN Center reports that it offers more than 40 services to help older adults, caregivers and individuals with disabilities live more independently and comfortably. The organization states that it provides access to resources and that the majority of services are available at no cost to those who qualify. In 2024, SPAN Center reports that it served 236,431 meals, provided 4,025 rides to medical appointments, and repaired 31 homes. In addition, the organization states that more than 25,000 individuals received education and information.

For the year ended September 30, 2024, SPAN Center's program expenses were:

Program services $11,644,964
Total Program Expenses $11,644,964

Chief Executive
Amy Strite, President and Chief Executive Officer

Compensation*
$183,498

Chair of the Board
Sarah Snead

Board Size
21

Paid Staff Size
120

*2024 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Method(s) Used:
Direct mail appeals, Telephone appeals, Invitations to fund raising events, Grant proposals, Internet, Planned giving arrangements

Fundraising costs were less than 1% of related contributions. (Related contributions, which totaled $11,776,437, are donations received as a result of fundraising activities.)

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on SPAN Center's audited financial statements for the year ended September 30, 2024.

Source of Funds
Federal grants $8,415,108
State grants $2,186,894
Other grants $875,230
Corporate services $309,692
Contributions $139,272
Local grants $104,000
In-kind contributions $55,933
Other income $45,166
Interest income $32,040
Cash program income $11,137
Total Income $12,174,472

Programs: 97% Fundraising: 0% Administrative: 2%

Total Income $12,174,472
Total expenses: $11,950,552
  Program expenses $11,644,964
  Fundraising expenses $12,146
  Administrative expenses $293,442
  Other expenses $0
Income in Excess of Expenses $223,920
Beginning Net Assets $3,794,531
Other Changes In Net Assets $217,519
Ending Net Assets $4,235,970
Total Liabilities $3,019,096
Total Assets $7,255,066

Note 1: As noted in the above financial section, "other changes in net assets" refers to a change in beneficial interest - Community Foundation.

Note 2: According to SPAN Center's audited financial statements for the year ended September 30, 2024, the organization received $55,933 in contributed goods and services including SEP employment match ($55,884), volunteer meals ($9,790), training ($980), and travel and transportation ($279).

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

RELATED CONTENT

Report completed by:
BBB Serving Central Virginia