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CHARITY REVIEW
Issued: November 2025 Expires: November 2027

Lutheran Social Services of the Southwest

Accredited Charity
Accredited Charity

Meets Standards

2502 East University Drive
Phoenix, AZ, 85034

Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

Lutheran Social Services of the Southwest meets the 20 Standards for Charity Accountability.

Stated Purpose:
We stabilize people during crisis and transition, build a foundation where people can thrive, and preserve dignity and respect for the most vulnerable.

Year, State Incorporated:
1970, AZ

Aging and Disability Services - Prevents seniors and individuals with disabilities from experiencing isolation, loneliness, and health risks, so that they can live safely in their homes and within their
communities. Includes home care, habilitation, meals on wheels, and grocery shopping services.

Refugee and Immigration Services - With volunteers and community Co-Sponsor Teams, LSS-SW builds self-reliant foundations for approximately 400 refugees entering the United State legally each year. Services include: Pre-arrival housing, Case management, Navigating transportation and basic public services, Employment support, K-12 refugee education services, Women's empowerment, and Tucson
Refugee Youth Mentor Program.

Children and Family Services - Children and Family Services builds strong families to help children grow in safe and loving families through a comprehensive range of services. These services include: Child and Parent Workshops, Foster and Adoption, Family Resource Centers, Family Resource Center events and community, and Family Friends and Neighbors program.

Emergency Services - LSS-SW Emergency Services, in partnership with faith partners and hardworking volunteers, relieves hunger for neighbors facing extreme poverty through food pantries, rent & utility assistance, and disaster preparedness.

For the year ended June 30, 2024, Lutheran Social Services of the Southwest's program expenses were:

Refugee and Immigration $10,552,218
Aging and Disability Services $7,469,533
Foster Care $1,574,450
Emergency Services $1,560,610
Family Resource Center $1,380,717
Total Program Expenses $22,537,528

Chief Executive
Connie Phillips, President/CEO

Chair of the Board
Janie Magruder, Board Chairperson

Chair's Profession / Business Affiliation

Board Size
12

Paid Staff Size
410

Method(s) Used:
Direct mail appeals, Telephone appeals, Invitations to fund raising events, Grant proposals, Cause-related marketing (affinity credit cards, consumer product sales, etc.), Membership appeals

% of Related Contributions on Fundraising: 3.14%

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on Lutheran Social Services of the Southwest's audited financial statements for the year ended June 30, 2024.

Source of Funds
Grants with governmental and other agencies $20,272,674
Healthcare service contracts $3,921,077
Contributions $2,488,312
Program fees $221,638
Donated goods and services $98,016
Investment income, net $73,807
Other revenue $25,842
Gain on disposal of assets $6,370
Total Income $27,107,736

Programs: 87% Fundraising: 3% Administrative: 11%

Total Income $27,107,736
Total expenses: $25,996,761
  Program expenses $22,537,528
  Fundraising expenses $717,447
  Administrative expenses $2,741,786
  Other expenses $0
Income in Excess of Expenses $1,110,975
Beginning Net Assets $4,365,186
Other Changes In Net Assets $0
Ending Net Assets $5,476,161
Total Liabilities $4,754,629
Total Assets $10,230,790

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

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Report completed by:
Better Business Bureau Serving the Pacific Southwest