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CHARITY REVIEW
Issued: October 2025 Expires: October 2027

Klamath and Lake Community Action Services

Standards Not Met
Standards Not Met
13 14 16 17 18
(541) 882-3500
2316 South Sixth Street, Suite B
Klamath Falls, OR, 97601
http://klcas.org
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Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

Klamath and Lake Community Action Services does not meet the following 5 Standards for Charity Accountability:

Standard 13 (Accuracy of Expenses in Financial Statements)
Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.

KLCAS does not meet this Standard because its audited financial statements for the fiscal year ended June 30, 2024:

  • Reports the organization had no fundraising expenses although KLCAS indicates it engages in fundraising activities, including grant proposals, internet appeals, and cause-related marketing.

Standard 14 (Budget)
Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

KLCAS does not meet this Standard because, when the organization provided 2025 budget information, it indicated that the budget:

  • Did not identify total projected fundraising expenses.

Standard 16 (Annual Report)
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

KLCAS does not meet this Standard because the 2023-2024 annual report did not include:

  • A 2023-2024 financial summary.
  • A roster of the board of directors.

Standard 17 (Web Site Disclosures)
Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

KLCAS does not meet this Standard because the organization’s website, http://klcas.org, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include:

  • Electronic access to the organization’s IRS Form 990 for the year ended June 30, 2023.

Standard 18 (Privacy for Written Appeals & Internet Privacy)
Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

KLCAS does not meet this Standard because:

  • The organization's website, http://klcas.org, does not provide access to a privacy policy.

The BBB Wise Giving Alliance requested but did not receive complete information from the organization and is unable to verify the organization's compliance with the following Standard(s) for Charity Accountability: 6, 19

Klamath and Lake Community Action Services meets the remaining 13 Standards for Charity Accountability.

Stated Purpose:
"to address individual and family needs and make connections to promote communities that thrive."

Year, State Incorporated:
2004, OR

Klamath and Lake Community Action Services (KLCAS) reports that it provides supportive services for community members in Klamath and Lake counties of Oregon. The organization offers financial assistance for energy and cooling costs, rental assistance, representative payee services, and family support classes and referrals.

For the year ended June 30, 2024, Klamath and Lake Community Action Services's program expenses were:

Energy assistance $2,448,444
Homeless prevention $2,439,393
Supportive services for Veteran families $749,791
Family support and connections $150,775
Representative payee $107,430
Total Program Expenses $5,895,833

Chief Executive
Christina Zamora, Executive Director

Compensation*
$99,789

Chair of the Board
Dawn Neal-Ruiz

Chair's Profession / Business Affiliation

Board Size
5

Paid Staff Size
24

*2022 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Method(s) Used:
Grant proposals, Internet, Cause-related marketing (affinity credit cards, consumer product sales, etc.)

Since BBB Wise Giving Alliance disagrees with KLCAS' allocation of fundraising expenses, we are unable to verify the ratio of fundraising expenses to related contributions. See the Conclusion section of this report for more information.

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on Klamath and Lake Community Action Services's audited financial statements for the year ended June 30, 2024.

Source of Funds
Grants $6,260,170
Program service fees $317,772
Contributions $115,340
Rental income $67,800
Total Income $6,761,082

Programs: 87% Fundraising: 0% Administrative: 13%

Total Income $6,761,082
Total expenses: $6,759,052
  Program expenses $5,895,833
  Fundraising expenses $0
  Administrative expenses $863,219
  Other expenses $0
Income in Excess of Expenses $2,030
Beginning Net Assets $24,551
Other Changes In Net Assets $0
Ending Net Assets $26,581
Total Liabilities $1,561,684
Total Assets $1,588,265

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

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Report completed by:
BBB Wise Giving Alliance