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CHARITY REVIEW
Issued: January 2025 Expires: January 2027

Helping Hands Hawaii

Accredited Charity
Accredited Charity

Meets Standards
(808) 536-7234
2100 North Nimitz Highway
Honolulu, HI, 96819
http://helpinghandshawaii.org/
📄 Full Report 🖨️ Print 📋 BBB Charity Standards

Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

Helping Hands Hawaii meets the 20 Standards for Charity Accountability.

Stated Purpose:
"to provide critical social services to improve people’s quality of life and empower them on their path to a better tomorrow."

Year, State Incorporated:
1974, HI

Helping Hands Hawaii (HHH) reports that it works to solve immediate financial needs, overcome language barriers, increase food security, and keep families housed. The organization’s Community Clearinghouse program offers free household goods, such as furniture, cookware, bedding, toiletries, and financial assistance for housing and utilities to families, as well as empowerment training to improve their futures. The organization's Ready to Learn program provides school supplies to children from kindergarten through high school across Hawaii. HHH’s Bilingual Access Line provides spoken interpretation and written translation in over 250 languages to improve access to resources for individuals with limited English proficiency. Interpreters are available 24 hours a day, seven days a week, and use linguistic and cultural expertise to bridge the language barrier between individuals and businesses or service providers. The organization’s Representative Payee Services supports individuals experiencing long-term illness, disability, or other impairments in managing their Social Security benefits and providing reliable and timely bill payment services. HHH also liaises with the State of Hawaii’s Department of Human Services to help families experiencing food insecurity understand the Supplemental Nutrition Assistance Program (SNAP) eligibility requirements and supports in the application or renewal process. In 2023, the organization reported it served 7,205 people through its Community Clearinghouse, 3,628 through its Bilingual Access Line, supported 2,007 through SNAP outreach, and provided Representative Payee services to 540 individuals.

For the year ended December 31, 2023, Helping Hands Hawaii's program expenses were:

Community Clearinghouse and emergency assistance $811,011
Representative Payee services $480,203
Bilingual Access Line $383,073
SNAP $215,244
Ready to Learn $83,575
Total Program Expenses $1,973,106

Chief Executive
Susan Furuta, President and Chief Executive Officer

Compensation*
$114,228

Chair of the Board
Summer Kaiawe

Chair's Profession / Business Affiliation
Partner, Watanabe Ing LLP

Board Size
11

Paid Staff Size
56

*2023 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Method(s) Used:
Direct mail appeals, Grant proposals, Internet, Direct mail appeals, Radio, Cause-related marketing (affinity credit cards, consumer product sales, etc.), Television

Fundraising costs were 4% of related contributions. (Related contributions, which totaled $2,357,233, are donations received as a result of fundraising activities.)

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on Helping Hands Hawaii's audited financial statements for the year ended December 31, 2023.

Source of Funds
Contributions $1,257,294
Government assistance $826,152
Representative payee services $422,058
In-kind contributions $273,787
Interpreter service fees $238,789
Rental income $141,107
Interest and other income $29,052
Total Income $3,188,239

Programs: 81% Fundraising: 4% Administrative: 15%

Total Income $3,188,239
Total expenses: $2,428,409
  Program expenses $1,973,106
  Fundraising expenses $96,298
  Administrative expenses $359,005
  Other expenses $0
Income in Excess of Expenses $759,830
Beginning Net Assets $3,987,716
Other Changes In Net Assets $0
Ending Net Assets $4,747,546
Total Liabilities $6,642,443
Total Assets $11,389,989

Note: According to the organization's 2023 audited financial statements, HHH received in-kind contributions totaling $273,787 in the form of clothing and household goods ($258,995), warehouse equipments ($9,175), and services ($5,617). 

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

RELATED CONTENT

Report completed by:
BBB Wise Giving Alliance