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CHARITY REVIEW
Issued: August 2025 Expires: August 2027

Goodwill Industries serving Summit, Portage, Medina, Ashland and Richland Counties

Accredited Charity
Accredited Charity

Meets Standards

Accreditation seal
570 E. Waterloo Rd.
Akron, OH, 44319

Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

Goodwill Industries serving Summit, Portage, Medina, Ashland and Richland Counties meets the 20 Standards for Charity Accountability.

Stated Purpose:
The mission of Goodwill Industries is to help individuals prepare for, find and retain employment.

Year, State Incorporated:
1929, OH

Goodwill Industries of Akron operates 3 businesses ~ Workforce Development, Contract Services and Retail Thrift Stores. Workforce development services include job development & placement services for anyone looking for employment, job training, education, vocational evaluation & assessment, work adjustment, and work experience. Goodwill's Contract Services is an outsourcing solution for area businesses and is certified to ISO 9001-2008. Contracts manufactures safety vests and a variety of other sewn items; and operates a light assembly workshop. The agency operates 12 retail thrift stores, 1 auto lot (accepting & selling vehicles), and 5 donation trailers.

For the year ended December 31, 2023, Goodwill Industries serving Summit, Portage, Medina, Ashland and Richland Counties's program expenses were:

All Program Services $24,623,119
Total Program Expenses $24,623,119

Chief Executive
Nancy Ellis McClenaghan, President/CEO

Chair of the Board
Ms. Jeana M Singleton, Board Chairperson

Chair's Profession / Business Affiliation
Brennan, Manna & Diamond LLC

Board Size
35

Paid Staff Size
285

Method(s) Used:
Direct mail appeals, Invitations to fund raising events, Grant proposals, Internet, Appeals via Social Media (Facebook, etc.)

% of Related Contributions on Fundraising: 1.55%

Tax status information not available.

The following information is based on Goodwill Industries serving Summit, Portage, Medina, Ashland and Richland Counties's IRS Form 990 for the year ended December 31, 2023.

Source of Funds
Program Services $20,811,017
Contributions, GIfts, Grants and Other Simiar Amounts $5,990,710
Investment Income $425,989
Gain or (Loss) from the sale of inventory $170,263
Miscellaneous $33,171
Income or (Loss) from Fund Raising Events $2,230
Total Income $27,433,380

Programs: 91% Fundraising: 0% Administrative: 8%

Total Income $27,433,380
Total expenses: $26,983,826
  Program expenses $24,623,119
  Fundraising expenses $92,707
  Administrative expenses $2,268,000
  Other expenses $0
Income in Excess of Expenses $449,554
Beginning Net Assets $18,902,764
Other Changes In Net Assets $714,924
Ending Net Assets $20,067,242
Total Liabilities $5,930,597
Total Assets $20,067,242

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

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Report completed by:
BBB of Akron