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CHARITY REVIEW
Issued: January 2026 Expires: January 2028

United Methodist Family Services

Accredited Charity
Accredited Charity

Meets Standards
(866) 252-7772
3900 West Broad Street
Richmond, VA, 23230
https://umfs.org
📄 Full Report 🖨️ Print 📋 BBB Charity Standards

Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

United Methodist Family Services meets the 20 Standards for Charity Accountability.

Stated Purpose:
"to be an unwavering champion for high-risk children and families, collaborating with communities to help them reach their full potential."

Year, State Incorporated:
1958, VA

Also Known As:
Shineforth

United Methodist Family Services (UMFS) reports that it works with high-risk children and their families through foster care, residential treatment, adoption services, prevention services, and specialized education for students with disabilities. The organization operates through nine locations across the state of Virginia. UMFS’ Child and Family Healing Center provides 24-hour intensive residential treatment for youth ages 11 to 17 on a staff-secure, unlocked 33-acre campus. The organization’s Charterhouse Schools, in Richmond and Edinburg, offer specialized K to 12 education for students, aged five to 22, with behavioral, emotional, and developmental challenges, including autism and neurodiversity. UMFS also provides specialized therapies in several different programs, including our Adoptive Family Preservation program, which provides post-adoption services, counseling, and crisis intervention. The organization’s Intensive Care Coordination and Functional Family Therapy programs serve children and youth with behavioral, emotional, or mental health needs by providing counseling and support for the entire family. In 2024, UMFS reports it served 2,986 vulnerable youth in 204 communities across Virginia.

For the year ended June 30, 2024, United Methodist Family Services's program expenses were:

Residential program $9,005,867
Education $7,291,354
Treatment foster care $5,708,791
Other program services $2,571,409
Adoption services $936,387
Total Program Expenses $25,513,808

Chief Executive
Nancy Toscano, PhD, President and Chief Executive Officer

Compensation*
$362,250

Chair of the Board
Bruce Whitehurst

Chair's Profession / Business Affiliation
President and Chief Executive Officer, Virginia Bankers Association

Board Size
19

Paid Staff Size
320

*2023 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Method(s) Used:
Direct mail appeals, Television, Grant proposals, Internet, Planned giving arrangements, Workplace Giving

Fundraising costs were 20% of related contributions. (Related contributions, which totaled $3,071,416, are donations received as a result of fundraising activities.)

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on United Methodist Family Services's audited financial statements - consolidated for the year ended June 30, 2024.

Source of Funds
Intensive treatment services, net $9,369,688
Education, net $9,105,162
Treatment foster care services, net $5,813,715
Contributions $2,977,489
Investment income, net $2,678,486
Other services income $2,370,203
Adoption services, net $1,030,831
In-kind contributions $93,927
Rental and other income $57,965
Total Income $33,497,466

Programs: 84% Fundraising: 2% Administrative: 14%

Total Income $33,497,466
Total expenses: $30,235,104
  Program expenses $25,513,808
  Fundraising expenses $626,737
  Administrative expenses $4,094,559
  Other expenses $0
Income in Excess of Expenses $3,262,362
Beginning Net Assets $51,871,138
Other Changes In Net Assets $72,583
Ending Net Assets $55,206,083
Total Liabilities $19,188,834
Total Assets $74,394,917

Note 1: In the above financial statement, “other changes in net assets” refers to a gain on interest rate swap agreement.

Note 2: According to the organization's consolidated audited financial statements for the year ended June 30, 2024, UMFS received in-kind contributions totaling $93,927 in the form of program support items ($78,307), school supplies ($11,000), and food ($4,620).

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

RELATED CONTENT

Report completed by:
BBB Serving Central Virginia