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CHARITY REVIEW
Issued: July 2024 Expires: July 2026

Operation Wounded Warriors

Standards Not Met
Standards Not Met
13 16 17 18
(561) 749-1627
3801 PGA Boulevard, Suite 600
Palm Beach Gardens, FL, 33410-2756
📄 Full Report 🖨️ Print 📋 BBB Charity Standards

Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

Operation Wounded Warriors does not meet the following 4 Standards for Charity Accountability:

Standard 13 (Accuracy of Expenses in Financial Statements)
Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.

OWW does not meet this Standard becuase:

  • The BBB Wise Giving Alliance disagrees with the organization's allocation of expenses. Accordingt to OWW's 2023 IRS form 990, the organization did not allocate any occupancy and other office expenses to program or fundraising expneses. It is BBB WGA's position that a portion of expenses associated with occupancy and ordinary office expneses should be allocated to programs and fundraising. In addition, BBB Wise Giving Alliance would expect to see some expenses associated with the promotion of fundraising expneses allocated as fundraising expenses.

Standard 16 (Annual Report)
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

OWW does not meet this Standard becuase the 2023 annual report did not include:

  • Total ending net assets matching the organization's IRS form 990. 

Standard 17 (Web Site Disclosures)
Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

OWW does not meet this Standard because the organization’s website, http://OperationWoundedWarriors.org, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include:

  • A summary of program service accomplishments.
  • 2022 financial summary.
  • Access to the organization's 2022 IRS 990 EZ.

Standard 18 (Privacy for Written Appeals & Internet Privacy)
Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

OWW does not meet this Standard because the privacy policy on the organization's website, http://OperationWoundedWarriors.org, does not indicate:

  • What security measures are in place to protect donor information.

Operation Wounded Warriors meets the remaining 16 Standards for Charity Accountability.

Stated Purpose:
“to faithfully and honorably serve Veterans just as they served the United States of America; and to provide aid to them in whatever way possible.”

Year, State Incorporated:
2014, FL

Operation Wounded Warriors (OWW) serves Veterans and their families through programs including fuel and car repair; housing assistance; utilities, rent and mortgage assistance; food assistance; and general Assistance for wounded Veterans.

For the year ended December 31, 2023, Operation Wounded Warriors's program expenses were:

Program services $138,790
Total Program Expenses $138,790

Chief Executive
Chase St. James, Executive Director

Chair of the Board
Scott Robertson

Chair's Profession / Business Affiliation
Marketing Executive

Board Size
5

Paid Staff Size
0

*2022 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Note: OWW reports being an all-volunteer organization. 

Method(s) Used:
Direct mail appeals, Internet, Direct mail appeals

Since BBB Wise Giving Alliance is unable to verify OWW’s allocation of fundraising expenses, we are unable to verify the ratio of fundraising expenses to related contributions. The organization provided no financial information beyond the IRS Form 990EZ, which does not include a functional breakdown of expenses by programs, fundraising and administration.

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on Operation Wounded Warriors's audited financial statements for the year ended December 31, 2023.

Source of Funds
Fundraising events, net $65,123
Contributions $129,025
Total Income $194,148

Programs: 74% Fundraising: 0% Administrative: 26%

Total Income $194,148
Total expenses: $186,332
  Program expenses $138,790
  Fundraising expenses $0
  Administrative expenses $47,542
  Other expenses $0
Income in Excess of Expenses $7,816
Beginning Net Assets $-373,308
Other Changes In Net Assets $0
Ending Net Assets $-365,492
Total Liabilities $373,308
Total Assets $-373,308

Note: Since BBB Wise Giving Alliance is unable to verify OWW’s allocation of fundraising expenses, we are unable to verify the ratio of fundraising expenses to related contributions. The organization provided no financial information beyond the IRS Form 990EZ, which does not include a functional breakdown of expenses by programs, fundraising and administration.

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

RELATED CONTENT

Report completed by:
BBB Wise Giving Alliance