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CHARITY REVIEW
Issued: October 2025 Expires: October 2027

Center for Conflict Resolution

Accredited Charity
Accredited Charity

Meets Standards
(312) 922-6464
11 East Adams, Suite 500
Chicago, IL, 60603
https://www.ccrchicago.org
📄 Full Report 🖨️ Print 📋 BBB Charity Standards

Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

Center for Conflict Resolution meets the 20 Standards for Charity Accountability.

Stated Purpose:
The Center for Conflict Resolution's mission is to work with individuals, communities, courts and other institutions to manage and resolve conflict.

Year, State Incorporated:
1978, IL

Mediation Services:
Mediation is different than going to see a judge or an arbitrator. At CCR we do not make decisions for people. We use mediation to help people find a solution that works for everyone involve.

CCR offers both in-person and virtual mediations with Zoom. Our in-person mediations are held at our downtown office near the Art Institute.

Early Resolution Program: 
The Early Resolution Program (ERP) was started in early 2021, with planning efforts underway quickly after the start of the COVID-19 pandemic in 2020. It began to prepare for expected major increases in eviction and consumer debt cases during the pandemic. It has grown and developed into a model program that is being duplicated across the country.

The Early Resolution Program gives eviction and consumer debt cases an alternative to court. It provides free legal services, mediations, case management, and more. ERP is provided through Cook County Legal Aid for Housing and Debt (CCLAHD), the Circuit Court of Cook County, the Chicago Bar Foundation, and Chicago-area legal aid organizations.

Training:
CCR facilitates the program with dedicated and highly trained staff as case managers and certified mediators. ERP staff work within all Cook County municipal court districts. The program is virtual. CCR's ERP staff serve people in multiple courtrooms at the same time.

CCR's hands-on, practical approach to mediation training ensures participants actively develop conflict resolution skills and techniques.
 
Upon completion, participants have the necessary skills to mediate in a wide variety of real-world situations. CCR offers mediation classes to anyone who wants to learn the art of mediation. Participants and trainers in our program come from diverse professional backgrounds such as law, social work, psychology, HR, non-profit and corporate management.

For the year ended May 31, 2024, Center for Conflict Resolution's program expenses were:

Mediation services $1,761,524
Training $468,500
Total Program Expenses $2,230,024

Chief Executive
Whitney Trumble, Interim Executive Director

Chair of the Board
Kenneth Gunn

Chair's Profession / Business Affiliation
City of Chicago Commission on Human Relations

Board Size
20

Method(s) Used:
Direct mail appeals, Print advertisements (newspapers, magazines, etc.), Television, Grant proposals, Internet, Cause-related marketing (affinity credit cards, consumer product sales, etc.)

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on Center for Conflict Resolution's audited financial statements for the year ended May 31, 2024.

Source of Funds
Grants and contributions $1,514,560
Dispute Resolution Center Act Grant $300,000
Training fees $239,911
Special event revenue less $43,097 in cost of direct benefit to donors $194,685
Contributed nonfinancial assets $146,913
Other revenue $65,317
Rental income $16,268
Interest income $163
Total Income $2,477,817

Programs: 89% Fundraising: 3% Administrative: 7%

Total Income $2,477,817
Total expenses: $2,495,056
  Program expenses $2,230,024
  Fundraising expenses $85,835
  Administrative expenses $179,197
  Other expenses $0
Income in Excess of Expenses $-17,239
Beginning Net Assets $840,374
Other Changes In Net Assets $0
Ending Net Assets $823,135
Total Liabilities $888,660
Total Assets $1,711,795

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

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Report completed by:
BBB of Chicago & Northern Illinois