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CHARITY REVIEW
Issued: January 2026 Expires: January 2028

TMM Family Services

Standards Not Met
Standards Not Met
1 9 14 16 17 18
(520) 322-9557
1550 North Country Club Road
Tucson, AZ, 85716
https://tmmfs.org/
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Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

TMM Family Services does not meet the following 6 Standards for Charity Accountability:

Standard 1 (Oversight of Operations and Staff)
Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

TMM Family Services does not meet this Standard because its board of directors did not:

  • Ensure that the organization‘s arrangements with outside fundraising firms are made in writing.

Standard 9 (Fund Raising Expense Ratio)
Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

TMM Family Services does not meet this Standard because:

  • According to its audited financial statements for the year ended June 30, 2024, the organization's fundraising costs were 38% ($225,751) of related contributions, which totaled $599,925.

Standard 14 (Budget)
Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

TMM Family Services does not meet this Standard because, when the organization provided budget information, it indicated that the 2026 budget:

  • Did not identify total projected fundraising expenses.

Standard 16 (Annual Report)
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

TMM Family Services does not meet this Standard because:

  • The organization states it does not have an annual report covering activities conducted in 2024.

Standard 17 (Web Site Disclosures)
Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

TMM Family Services does not meet this Standard because the organization’s website, https://tmmfs.org/, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include:

  • Electronic access to the organization’s IRS Form 990 for the year ended June 30, 2024.
  • A summary of the organization's 2024 program service accomplishments.

Standard 18 (Privacy for Written Appeals & Internet Privacy)
Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

TMM Family Services does not meet this Standard because:

  • The organization's website, https://tmmfs.org/, does not provide access to a privacy policy.

TMM Family Services meets the remaining 14 Standards for Charity Accountability.

Stated Purpose:
"to provide quality housing and support services to children, families, and seniors in need."

Year, State Incorporated:
1979, AZ

Also Known As:
Tucson Metropolitan Ministries

TMM Family Services reports that it offers low-income and affordable housing for seniors, veterans, and families in crisis across the Greater Tucson area. The organization connects residents to services that aim to ensure long-term success and empower self-sufficiency to encourage independence, preventing homelessness. TMM Family Services states that it operates a two-year transitional program for single moms, offering community living with private playgrounds, laundry facilities, and a community center. The organization reports that its housing for seniors and veterans provides 10 duplexes with floorplans that accommodate live-in caregivers or family members. TMM Family Services states that it partners with 39 churches, social agencies, nonprofit organizations, and governmental institutions to distribute vouchers for individuals in need to allow them to receive clothing, shoes, bedding, and accessories.

For the year ended June 30, 2024, TMM Family Services's program expenses were:

Program services $2,611,854
Total Program Expenses $2,611,854

Chief Executive
Christie Lee, President and Chief Executive Officer

Compensation*
$112,304

Chair of the Board
Greg Durnam

Chair's Profession / Business Affiliation
Owner, AcaciaIT

Board Size
13

Paid Staff Size
14

*2022 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Method(s) Used:
Direct mail appeals, Telephone appeals, Invitations to fund raising events, Grant proposals, Internet

Fundraising costs were 38% of related contributions. (Related contributions, which totaled $599,925, are donations received as a result of fundraising activities.)

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on TMM Family Services's audited financial statements for the year ended June 30, 2024.

Source of Funds
Rental income $722,410
In-kind contributions $347,679
Recycling Center sales $347,679
Grants and contracts income $127,729
Contributions $124,517
Investment income $79,181
Other income $77,239
Total Income $1,826,434

Programs: 77% Fundraising: 7% Administrative: 17%

Total Income $1,826,434
Total expenses: $3,399,631
  Program expenses $2,611,854
  Fundraising expenses $225,751
  Administrative expenses $562,026
  Other expenses $0
Income in Excess of Expenses $-1,573,197
Beginning Net Assets $9,415,644
Other Changes In Net Assets $0
Ending Net Assets $7,842,447
Total Liabilities $3,520,545
Total Assets $11,362,992

Note: According to TMM Family Services audited financial statements for the year ended June 30, 2024, the organization received $347,679 in donated items for the Recycling Center.

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

RELATED CONTENT

Report completed by:
BBB Serving Southern Arizona