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CHARITY REVIEW
Issued: May 2026 Expires: May 2028

Store to Door

Standards Not Met
Standards Not Met
7 9 14 16
(503) 200-3333
7730 Southwest 31st Avenue
Portland, OR, 97219
https://storetodooroforegon.org/
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Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

Store to Door does not meet the following 4 Standards for Charity Accountability:

Standard 7 (Board Approval of Written Report on Effectiveness)
Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

Store to Door does not meet this Standard because:

  • The organization did not produce a written report with the results of its effectiveness assessment performed in January 2025.

Standard 9 (Fund Raising Expense Ratio)
Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

Store to Door does not meet this Standard because:

  • According to its audited financial statements for the year ended June 30, 2025, the organization's fundraising costs were 38% ($456,773) of related contributions, which totaled $1,215,626.

Standard 14 (Budget)
Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

Store to Door does not meet this Standard because when the organization submitted its 2026 budget information, the budget did not include:

  • Total projected program service expenses.
  • Total projected fundraising expenses.
  • Total projected administrative expenses.

Standard 16 (Annual Report)
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

Store to Door does not meet this Standard because the organization's 2024 annual report did not include:

  • The organization's board of directors.

The BBB Wise Giving Alliance requested but did not receive complete information from the organization and is unable to verify the organization's compliance with the following Standard(s) for Charity Accountability: 15

Store to Door meets the remaining 15 Standards for Charity Accountability.

Stated Purpose:
"to support independent living for homebound seniors and adults living with disabilities in the Portland metro area by providing food access, food security, social connection, and community."

Year, State Incorporated:
1989, OR

Store to Door reports that it supports independence for low-income adults in the Portland metro area, with the assistance of grocery shopping and delivery, free food boxes, check-in phone calls, and personalized resource referrals. The organization aims to prevent health and housing emergencies for homebound seniors. In 2024, Store to Door states that it made 12,745 grocery deliveries, distributed 1,074 food boxes, and had 685 active clients.

For the year ended June 30, 2025, Store to Door's program expenses were:

Program services $2,026,310
Total Program Expenses $2,026,310

Chief Executive
Lori Walker, Executive Director

Compensation*
$103,000

Chair of the Board
Jeri Janowsky

Chair's Profession / Business Affiliation
Retired, Educator and Scientist

Board Size
10

Paid Staff Size
24

*2025 compensation, as reported by the organization, includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Note: In 2024, Mark Fulop served as the Store to Door's Executive Director, receiving $106,568 in compensation.

Method(s) Used:
Direct mail appeals, Telephone appeals, Invitations to fund raising events, Grant proposals, Internet, Workplace Giving

Fundraising costs were 38% of related contributions. (Related contributions, which totaled $1,215,626, are donations received as a result of fundraising activities.)

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on Store to Door's audited financial statements for the year ended June 30, 2025.

Source of Funds
Contributions and grants $1,138,973
Customer receipts $1,060,490
Delivery income $158,259
Special events, net $57,560
Gift card discount $45,145
In-kind contributions $19,093
Coupon income $14,299
Investment income, net $11,356
Total Income $2,505,175

Programs: 73% Fundraising: 16% Administrative: 11%

Total Income $2,505,175
Total expenses: $2,779,367
  Program expenses $2,026,310
  Fundraising expenses $456,773
  Administrative expenses $296,284
  Other expenses $0
Income in Excess of Expenses $-274,192
Beginning Net Assets $949,014
Other Changes In Net Assets $0
Ending Net Assets $674,822
Total Liabilities $53,991
Total Assets $728,813

Note: According to Store to Door's audited financial statements for the year ended June 30, 2025, the organization received $19,093 in contributed goods and services including printing services ($10,941), supplies and materials ($4,652), and miscellaneous ($3,500).

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

RELATED CONTENT

Report completed by:
BBB Great West - Pacific