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CHARITY REVIEW
Issued: February 2026 Expires: February 2028

Humility Homes and Services

Standards Not Met
Standards Not Met
3 6 7 16
(563) 326-1330
519 Fillmore Street
Davenport, IA, 52802
https://www.humilityhomes.org/
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Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

Humility Homes and Services does not meet the following 4 Standards for Charity Accountability:

Standard 3 (Frequency and Attendance of Board Meetings)
An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

HHSI does not meet this Standard because:

  • While the board of directors did hold three meetings in the year ended June 30, 2025, these meetings were not evenly spaced as they all took place in the first half of the year.

Standard 6 (Board Policy on Effectiveness)
Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

HHSI does not meet this Standard because:

  • The board of directors does not have a written policy stating that, at least Every 2 Years, an appraisal be done assessing the organization’s performance and effectiveness and determining future actions required to achieve its mission.

Standard 7 (Board Approval of Written Report on Effectiveness)
Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

HHSI does not meet this Standard because:

  • The organization has not completed an effectiveness assessment in the last two years.

Standard 16 (Annual Report)
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

HHSI does not meet this Standard because:

  • The financial information in HHSI's 2024 annual report does not match the financial information in the corresponding audited financial statements for the year ended June 30, 2024.

The BBB Wise Giving Alliance requested but did not receive complete information from the organization and is unable to verify the organization's compliance with the following Standard(s) for Charity Accountability: 14, 15

Humility Homes and Services meets the remaining 14 Standards for Charity Accountability.

Stated Purpose:
"to end homelessness by offering housing opportunities and supportive services in the greater Quad Cities area."

Year, State Incorporated:
2008, IA

Humility Homes and Services (HHSI) indicates that its Jubilee Campus currently houses supportive and administrative personnel, the Corner Closet Donation, and the Fresh Start Resale Shop. The organization reports that the Fresh Start Resale Shop provides community members the opportunity to shop at a low cost; raising funds and awareness in the community at large. HHSI also reports that the Corner Closet provides clothing, and other household essentials to program participants at no cost. HHSI's emergency shelter houses up to 80 adults year-round in the Quad Cities. In addition to the Emergency Shelter, the organization reports to also be involved in scattered site housing including supportive living programs and Mission-Focused Affordable housing rentals. Some of these programs include Permanent Supportive Housing, Rapid Rehousing, and Veterans Services Programs. HHSI claims to have 152 units that provide individuals and families the opportunity to transition from homelessness to being housed.

For the year ended June 29, 2024, Humility Homes and Services's program expenses were:

Program services $4,291,818
Total Program Expenses $4,291,818

Chief Executive
Ashley Velez-Hagler, Executive Director

Compensation*
$1,200,914

Chair of the Board
Christopher Reno

Chair's Profession / Business Affiliation
University Curator and Gallery Director, St. Ambrose University

Board Size
11

Paid Staff Size
50

*2024 compensation, as reported by the organization, includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Method(s) Used:
Direct mail appeals, Invitations to fund raising events, Print advertisements (newspapers, magazines, etc.), Television, Grant proposals, Internet, Planned giving arrangements, Membership appeals, Workplace Giving

Fundraising costs were 6% of related contributions. (Related contributions, which totaled $4,921,428, are donations received as a result of fundraising activities.)

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on Humility Homes and Services's audited financial statements - consolidated for the year ended June 29, 2024.

Source of Funds
Government and private grants $3,140,681
Contributions $1,588,286
Program service fees $549,741
Investment income, net $288,914
Debt forgiveness revenue $135,000
United Way of the Quad Cities Area $105,827
Special events $86,634
Insurance proceeds $52,645
Other nonoperating income, net $20,553
Gain on sale of property and equipment $3,347
Total Income $5,971,628

Programs: 80% Fundraising: 5% Administrative: 11%

Total Income $5,971,628
Total expenses: $5,385,702
  Program expenses $4,291,818
  Fundraising expenses $271,990
  Administrative expenses $566,582
  Other expenses $255,312
Income in Excess of Expenses $585,926
Beginning Net Assets $7,992,890
Other Changes In Net Assets $-99,275
Ending Net Assets $8,479,541
Total Liabilities $1,018,684
Total Assets $9,498,225

Note 1: In the financial section above, "other expenses" refers to depreciation.

 

Note 2: In the financial section above, "other changes in net assets" refers to change in beneficial interest in trusts ($5,818) and
write down of property held for sale (-$105,093).

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

RELATED CONTENT

Report completed by:
BBB Serving Greater Iowa, Quad Cities, and Siouxland Region