Give.org logo
Support Give.org
Support Give.org
CHARITY REVIEW
Issued: November 2023 Expires: November 2025

Volunteers of America

Standards Not Met
Standards Not Met
16 17
(800) 899-0089
1660 Duke Street
Alexandria, VA, 22314
https://www.voa.org/
📄 Full Report 🖨️ Print 📋 BBB Charity Standards

Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

Volunteers of America does not meet the following 2 Standards for Charity Accountability:

Standard 16 (Annual Report)
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

VOA does not meet this Standard because the 2022 annual report did not include:

  • The organization's financial information for the year ended June 30, 2022.

Standard 17 (Web Site Disclosures)
Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

VOA does not meet this Standard because the organization’s website, https://www.voa.org/, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include:

  • Electronic access to the organization’s IRS Form 990 for the year ended June 30, 2021.

The BBB Wise Giving Alliance requested but did not receive complete information from the organization and is unable to verify the organization's compliance with the following Standard(s) for Charity Accountability: 3, 6, 7, 13, 14, 15

Volunteers of America meets the remaining 12 Standards for Charity Accountability.

Stated Purpose:
"to help those most in need; to nourish the physical and spiritual needs of those we serve."

Year, State Incorporated:
1896, NY

Volunteers of America (VOA) reports that it is a faith-based organization working to help those in need live healthy, safe, and productive lives. The organization works to support America’s most marginalized groups, including veterans, seniors, people with disabilities, at-risk youth, men and women returning from prison, homeless individuals and families, and individuals recovering from addictions. VOA states that it operates programs in more than 400 communities across 46 states, serving more than 1.5 million individuals annually. Programs offered include affordable housing, behavioral and mental health services, community outreach and investment services, correctional re-entry services, family-focused treatment, senior services, and substance abuse recovery programs. The national organization distributes grants to its 31 local affiliates, VOA National Services, and related housing and healthcare entities that offer VOA's programs to address local community needs.

For the year ended June 30, 2022, Volunteers of America's program expenses were:

Fostering independence $283,506,000
Promoting self sufficiency $62,868,000
Encouraging positive development $11,461,000
Total Program Expenses $357,835,000

Chief Executive
Michael W. King, President and Chief Executive Officer

Compensation*
$676,817

Chair of the Board
Karen Dale, R.N.

Chair's Profession / Business Affiliation
Market President, AmeriHealth Caritas

Board Size
19

Paid Staff Size
180

*2020 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Method(s) Used:
Direct mail appeals, Grant proposals, Internet, Direct mail appeals, Radio, Special events, Foundation grants, Print advertisements, Corporate solicitation

Fundraising costs were 2% of related contributions. (Related contributions, which totaled $89,520,000, are donations received as a result of fundraising activities.)

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on Volunteers of America's audited financial statements for the year ended June 30, 2022.

Source of Funds
Resident service income $225,706,000
Government grants and contracts $81,526,000
Program fees $33,749,000
Administrative income from local offices $15,173,000
Contributions $7,416,000
Realized gains on investments, net $3,182,000
Other income $2,013,000
Interest and dividend income $1,883,000
In-kind contributions $578,000
Total Income $371,226,000

Programs: 90% Fundraising: 0% Administrative: 10%

Total Income $371,226,000
Total expenses: $399,686,000
  Program expenses $357,835,000
  Fundraising expenses $1,713,000
  Administrative expenses $40,138,000
  Other expenses $0
Income in Excess of Expenses $-28,460,000
Beginning Net Assets $419,602,000
Other Changes In Net Assets $15,042,000
Ending Net Assets $406,184,000
Total Liabilities $850,903,000
Total Assets $1,257,087,000

Note 1: As noted in the above financial section, "other changes in net assets" refers to equity contributions related to limited and general partnerships ($13,821,000), related party contributions ($12,210,000), other nonoperating income (-$52,000), loss on defeasement of bonds (-$1,434,000), loss on disposal (-$2,717,000), and net unrealized losses on investments (-$6,786,000).

Note 2: As noted in the organization's audited financial statements - consolidated - for the year ended June 30, 2022, the organization received $578,000 in contributed goods and services including online search placement ($512,000), professional services ($34,000), donated goods ($17,000), and rent fees ($15,000).

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

RELATED CONTENT

Report completed by:
BBB Wise Giving Alliance